Service line down or sparking at the house? Network first
A line from the street that's down, sagging onto a fence or sparking where it attaches to the house is an emergency for the network, not a booking for a Level 2. Stay at least 8 metres back and call Ausgrid on 13 13 88 or Endeavour Energy on 131 003, and 000 if anyone's in danger. Once it's safe, ask whether the repair is theirs or one you arrange.
How Level 2 work differs across Sydney
On Ausgrid's network
Ausgrid requires ASP2 companies to guarantee completed contestable work against defects in materials or workmanship for 3 years. Property owners are responsible for private poles and overhead lines beyond Ausgrid's connection point, and Ausgrid points them to Level 2 providers to fix defects.
On Endeavour Energy's network
Most connection and upgrade applications, including single-phase to three-phase, are lodged on Endeavour's online Connections Portal, and many basic jobs get instant permission to connect. Its basic connection offers cover up to 100 amps single-phase or 63 amps three-phase.
Bushy blocks and private poles
Ausgrid must patrol private poles and overhead lines in bushfire prone areas, and owners have 30 days to respond to a defect notice. Bushfire is real here: in January 1994 a fire at Como and Jannali destroyed 101 houses. Your council's bush fire prone land map, the RFS online tool or the Section 10.7 planning certificate will tell you if your block is on it.
Knockdowns and new streets
A knockdown rebuild, like the two-storey replacements across Seven Hills, or a new home in Box Hill or Oran Park Town, needs a new or altered connection. That part is Level 2 work, alongside the licensed electrician doing the wiring inside.
Sydney jobs that bring in a Level 2
- Going to three-phase for a big charger, a heat pump or a home workshop. On Endeavour's network it starts with a Connections Portal application.
- Moving a meter box in a renovation, where the supply has to be disconnected and reconnected.
- Storm damage to the service line or where it attaches to the house. The November 2025 windstorm alone brought more than 650 reports of dangerous electrical incidents on Endeavour's Sydney network.
- A defect on a private pole after an Ausgrid patrol.
- Connecting a new home or a knockdown rebuild.
Is solar backstop work a Level 2 job?
No. The NSW Emergency Backstop rules, phasing in on Ausgrid's network from 23 November 2026 and on Endeavour's from 2 November 2026, are about solar inverters, not the service line. On Ausgrid's network the installer runs a capability test at installation. A Level 2 only comes into a solar job if the connection itself is changing.
Checking a Level 2 provider for a Sydney job
- Look the provider up on the NSW ASP Scheme portal, aspscheme.energy.nsw.gov.au.
- Check their level and class suit the job, as Energy NSW advises.
- Ask whether they're authorised by Ausgrid or Endeavour Energy, whichever runs your street.
- On Ausgrid's network, ask how they'll cover the 3-year defect guarantee Ausgrid requires.
- Find out who does your side of the job, the switchboard and meter box wiring, and who lodges the CCEW for it.
- Compare quotes. Energy NSW suggests getting at least three.
Where we'd begin
We'd confirm the network first, because in Sydney that decides who's allowed to do the work. Then we'd check the provider on the ASP portal and ask outright whether they're authorised for that network. If the job is on a bushy block with a private pole, we'd have it looked at before an Ausgrid patrol finds the defect for us.
Want a specialist to sort it?
Tell us the job and your postcode. We match the licence-checked local electrician who does this kind of work, and they call you. No ring-around, and your number goes to them alone.